Frequently Asked Questions

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. That's why you can be sure, that all your payment data are safe.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure. Online payments are provide by Przelewy24.

    1. Online transfer
    2. Payment cards - VISA and MasterCard credit or debit cards
    3. VISA Mobile
    4. Google Pay
    5. Apple Pay
    6. Pay Po
    7. E-Instalments
    8. Klarna
    9. PayPal

Shipping & Delivery

  • Yes, we ship our products to the following countries:

    • Poland
    • Austria
    • Belgium
    • Bulgaria
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Greece
    • Spain
    • Netherlands
    • Ireland
    • Lithuania
    • Luxembourgh
    • Latvia
    • Malta
    • Germany
    • Portugal
    • Romania
    • Slovakia
    • Slovenia
    • Sweden
    • Hungary
    • Italy
    • Norway

  • Domestic shipping can take up between 2 to 5 business days. Foreign shipping could take up from 4 to 7 business days. Due to global supply chain challenges, shipping times could be longer than usual.

  • Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.

Warranty & Repair

  • All our products are subject to quality control. Our warranty provides a guarantee against manufacturer defects. We offer a 3 years warranty that covers any manufacturing, design, or material defect. It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

  • No, we do not offer a warranty extention.

Returns & Refunds

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy.

  • A refund request can be submitted within a month after the purchase is made.

  • In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

    In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

    In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

    Please check our Terms of Service to see if you're eligible for a refund.

  • All shipping costs (including the return shipping) are handled by the customer.